Self-service (recommended)
- Sign in to social.bulbul.asia.
- For each connected social-media account, open the account’s detail page and click Delete account. This revokes our OAuth tokens, stops all data fetching, and removes the data we hold for that connection.
- To delete your entire BulBul account (and all connected accounts), open Settings → Delete my BulBul account.
We process the deletion immediately. All personal data is removed from our primary database within seconds; backups are purged within 35 days.
By email
If you can no longer sign in, write to support@bulbul.asia from the email address associated with your BulBul account. We will verify your identity and confirm deletion within 30 days.
Revoking access from Meta’s side
You can also remove BulBul Social from your Meta accounts directly. This stops all access on Meta’s side immediately, even before we receive the deletion callback:
- Facebook / Instagram / Threads: Settings → Business Integrations → find “BulBul Social” → Remove.
- WhatsApp Business: WhatsApp Manager → System users → revoke our system user.
Meta will then notify us via the data deletion callback below, and we will remove the corresponding data from our systems within 30 days.
What is deleted
- OAuth access tokens (immediately).
- Account identifiers (user ID, page ID, Instagram Business Account ID, etc.).
- Cached profile data (display name, avatar, biography).
- Content drafts and scheduled posts you created in the Service.
- Fetched comments, replies, direct messages and insights.
- AI generation history.
What is retained (and why)
- Anonymised, aggregated usage counters — retained indefinitely so we can monitor platform health. These do not identify you.
- Records that we are legally required to retain (e.g. invoices, tax records) — kept for the legally mandated retention period and then deleted.
- Application logs that mention your IP address — retained for 30 days for security purposes, then purged.
Data Deletion Callback (for Meta)
Our Data Deletion Callback URL is: https://api.bulbul.asia/api/v1/meta/data-deletion-callback
When Meta sends a deletion request through this endpoint, we acknowledge it synchronously with a confirmation code and a status URL. You can use the status URL to verify the deletion has been completed; deletion itself is processed within 30 days.